The jailer was one of the shadows that you probably killed when you came near the cell.
** Directions/Spoiler **
When you enter the Shadow dungeon, you probably took the first right. This opened up to a room with several wolves and a couple of big skeletons. Killing them, you move on to the next area (a sort of hallway). From the left there is a passage. Straight ahead there is a passage, and to the right are two doors. These are the doors to Mazzy's cell.
In this area right outside of the cells, there are usually about 3-4 shadows. The one who screams, "NO, you will not take the Shadowmaster's consort" is the jailer. When you kill him, there is a pile of leather armor. In that treasure pile is the key.
Don't feel lost. One time I spent about 20 minutes searching behind walls and doorways until the blue light went on indicating I had found the treasure pile. Perservere. It's there somewhere.
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